A Team Committed to Helping You Thrive
About Us
Stronger together
As individuals we all have strengths, we understand that there are days when you might not feel this, but you do. It is our belief that bringing people together makes us all stronger and we will work alongside you to find your strengths. This might be you and your worker, or this may be as part of a group. No matter how your support is delivered, doing life with someone standing beside you is always better, and makes us all stronger.
Willing Services started from humble beginnings, with a desire to work with individuals, and their families to provide a holistic approach to care and support. We have grown and we are proud of our journey that has been formed from word-of-mouth referrals. Willing Services are looking forward to welcoming new participants to our organisation and working alongside them to meet their NDIS goals.
Disability and mental health are not the same for everyone. Each participant that we work with has their own story. We will take time to get to know you and ensure that you are matched with the right support and get the support you need, not what suits us.
Community and social connection are important to all of us. Our events and activities are aimed at ensuring that everyone is welcome, everyone is included. You may be the life of the party, or prefer to quietly observe, either way, we will see you as the individual that you are and make sure you are fully supported, always.
If you feel that we might be the right fit for you, or you have some questions for us, please call us, email us, text us. We will work with what feels right for you, with no pressure. We can meet and see how together we can build a stronger you.
Our Vision
“Stronger Together: We envision a community where people with disabilities are empowered through inclusive, culturally respectful, and person-centred support—building strength, independence, and belonging through every connection.”
Why Trees?
Why did we choose a tree to represent Willing Services?
Trees embody growth, resilience and strength, qualities that reflect our vision. Trees provide shade, shelter and resources to build our homes and wood to keep us warm. Yet even the tallest tree depends on sunshine and water to thrive.
Working together is what makes us stronger and allows us to grow.
Our Founder
Willie Alefaio
FOUNDER | SUPPORT PROVIDER
I am Willie, the founder of Willing Services.
Originally from Samoa, I have been living, working and raising my family in Australia since 1998. Through my upbringing and experience it has given me an appreciation of diversity in cultures and people from all walks of life. This has helped shape who I am today with my values, beliefs and vision in life.
I have a strong sense of community, and alongside my support work, I assist vulnerable people in the community in the way of food banks and feeding and supporting people who are sleeping rough. I see this as an honour and believe as a community we should be valued on how we treat our most vulnerable.
In my own time I regularly attend church and spend time with my community and family. I love music, I play the guitar, this is my therapy.
Professionally, my career has been in disability employment support, training and supporting individuals to overcome barriers that are preventing them from living the life they see for themselves.
I have a sense of calm which allows others to feel at ease, and to be confident in their individuality. To lead is to serve and I believe these qualities are pivotal to supporting individuals living with disabilities and mental health conditions.
Meet the Team
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KJ
GROWTH & ENGAGEMENT
KJ leads Growth & Engagement at Willing Services, combining creativity, technology and genuine relationship building to help the organisation grow while also supporting participants as a Disability Support Worker. With a background in design, marketing and disability support, he is passionate about creating meaningful connections, strengthening community engagement and ensuring every interaction reflects the values of Willing Services.
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Kaisha
CLIENT EXPERIENCE COORDINATOR
Kaisha is our Client Experience Coordinator - for all things events, activities and scheduling. If she can make it happen for you, she will. When she is not providing support for participants at Willing Services, Kaisha loves being outdoors and engaging in creative activities. With her natural empathy and bubbly personality, we are delighted to have her on board with the Willing Services team.
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Daniel
SUPPORT WORKER
Daniel is one of our dedicated Support Workers who brings warmth, reliability and a broad range of hands-on experience to his role. With a background in Allied Health and aged care, he has experience supporting physiotherapy and occupational therapy routines, personal care and helping people work towards their individual goals. Known for his friendly nature and positive attitude, Daniel believes in providing practical, person-centred support built on respect, empathy and trust.
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Toni
SUPPORT WORKER
Toni is one of our support workers who balances a calm, upbeat energy. With lived experience in mental health, alcohol and other drugs (AOD), and family violence, Toni brings empathy, understanding and a holistic approach to her work and aims to help people feel safe, respected and empowered. Outside of work, she is a proud mum of two primary school aged children. She loves footy weekends, family adventures and has a lifelong love of horses.
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Temeste
SUPPORT WORKER
Temese is one of our experienced Support Workers, bringing over 20 years of experience across youth work, community development and cultural advocacy. With a compassionate and culturally responsive approach, he builds genuine relationships with participants and families while supporting independence, wellbeing and personal goals. Deeply connected to the Pacific Island community, Temese brings extensive experience in mentoring, advocacy and working with people from diverse backgrounds, making him a valued part of the Willing Services team.
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Celeste
SUPPORT WORKER
Celeste is one of our Support Workers and a nursing student who brings a warm, compassionate and understanding approach to her work. Through her studies and personal experiences supporting family members through mental health, dementia and AOD challenges, she has developed a strong sense of empathy, patience and resilience. Celeste values genuine connection and creating a comfortable, judgement-free environment for the people she supports. Outside of work and study, she enjoys staying active, going to the gym, long walks in the sunshine and, when the opportunity arises, a little retail therapy.
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Memory
SUPPORT WORKER
Memory is one of our experienced support workers who brings warmth, positivity and genuine compassion to every interaction. With a caring nature and a deep respect for people from all cultures and backgrounds, she is passionate about helping participants feel valued, understood and empowered to achieve their goals. Outside of work, Memory is a loving and devoted mother whose energy, kindness and positive outlook shine through in everything she does. She believes strong relationships are built on trust, respect and making every person feel they truly belong.
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Ash
SUPPORT WORKER
Ashleigh is one of our caring and approachable support workers who brings a person-centred approach to her work. With experience supporting people in a range of settings, as well as over six years of experience working with children, she understands the importance of creating a safe and comfortable environment. She is passionate about building genuine connections, encouraging independence and helping those she supports feel confident and empowered. Outside of work, she enjoys spending time with family and friends and also runs her own cleaning business.
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Ana
SUPPORT WORKER
Ana is one of our compassionate and people-focused Support Workers who brings warmth, empathy and genuine curiosity to her role. With more than 11 years working in multicultural media and training in Holistic Counselling, she brings strong communication, listening and interpersonal skills, along with a deep appreciation for people from diverse backgrounds. Calm, patient and approachable, Ana enjoys helping participants build confidence, independence and meaningful connections through everyday activities, community engagement and shared interests. She believes great support begins with understanding each person as an individual and creating an environment where they feel heard, respected and valued.
Our Support Workers
Willing Services has a team of Support Workers available to assist participants across a range of activities, including:
Social and community engagement
Gardening and cleaning
Transport
Housing and employment assistance
Advocacy
Peer support
NDIS planning assistance
Matching You With the Support You Need
You might need someone to assist with tidying up around the house, or have someone stand beside you when you have appointments to attend. Maybe you need someone to be a voice for you when you are feeling overwhelmed.
Just like the people we support who have different support needs, we are individuals with different strengths and abilities. The perfect fit for you may be a worker who is bubbly and enthusiastic, or someone more reserved might be your preference. We have someone to match the support you need and will ensure it is delivered how it suits you.
We will regularly check in and make sure you are happy with your supports. Your NDIS funding is for you, and there to ensure that you are living the life you want to lead. It is not about what suits us, and we will make sure that you feel acknowledged and heard.
